Every customer conversation, organized in one place.
One unified inbox for texts, calls, emails, website forms and social messages, with the full history attached, instead of scattered across half a dozen apps.
Service walkthroughVideo coming soon
The Unified Inbox walkthrough is on its way.
- 01
Messages arriving from every channel
- 02
One conversation, full history
- 03
Replying by text or email in place
- 04
How it connects to your pipeline
What a unified inbox does.
It pulls every channel a customer might use into one shared inbox, so nothing gets buried in an app you forgot to check and anyone on the team can pick up the thread.
Every channel, one inbox
SMS, business phone calls, email and website form inquiries — plus Facebook, Instagram and Google messages where supported.
Full conversation history
Every exchange logged to the customer's contact record, so you always have the context before you reply.
Nothing slips by
Lead notifications and missed-call responses land in the same stream, so a new inquiry is impossible to miss.
Team access, CRM connected
Anyone on the team can reply, and every conversation ties into your contact records and pipeline.
“The conversation you lose track of is the customer who thinks you ignored them.”
Customers reach out on six channels. You shouldn't need six apps.
A text here, a Facebook message there, an email nobody saw — when conversations live in disconnected apps, some always get buried. One inbox means every inquiry gets seen, answered and remembered.
Set up for you in three steps.
Start a project and we'll walk through every channel your customers use — and what it looks like with all of them in one place.
We find where leads slip today.
We map every channel customers use to reach you — calls, texts, email, forms and social.
- Channel map
- Gap check
We build it in your voice.
We connect your number, email, website forms and supported social channels into one inbox with contact records.
- Channels connected
- Contact records
We go live and show you how it works.
We go live, send a test message through each channel, and show your team how to work the inbox.
- Go live
- Team training
Unified Inbox is one part of DrivenOS. Each part works on its own; together, no lead slips through.
Calls, texts, email, Facebook Messenger, Instagram DMs, Google chat and webchat — whatever your customers already use.
Nothing. They keep messaging you exactly where they do today; you just see it all in one inbox.
Yes — everyone works from the same inbox, so anyone can pick up a conversation with full context.
No — conversations can be assigned and marked, so it's always clear who's on it.
New messages flow in from day one. History stays in the original apps, and important threads can be brought over.
Every conversation, one organized place.
A short call to connect the channels your customers already use into one inbox your whole team can work.
Start a projectStart a project